Privacy Policy

1. Introduction

cina77 ("we", "us", "our") operates the online gaming platform accessible at cina77.cam. We recognize that privacy is important to our Members and visitors. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information in accordance with applicable Indonesian data protection regulations and international best practices.

This Privacy Policy applies to all personal information collected through our platform, including but not limited to information provided during account registration, financial transactions, customer support interactions, and gameplay activities. We are committed to transparency and to giving you control over your personal data.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with cina77 or use our services, we collect information that you voluntarily provide, including:

• Account Registration Information: Full name, date of birth, email address, phone number, residential address, and chosen username and password.
• Identity Verification Documents: Government-issued identification (KTP, passport, or driver's license), proof of address documents, verification selfies, and bank account details for Know Your Customer (KYC) compliance.
• Financial Information: Bank account numbers, e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card information, transaction history, deposit and withdrawal records.
• Communication Records: Messages exchanged with our customer support team via live chat, email, or other communication channels, including support tickets and feedback submissions.
• Marketing Preferences: Your communication preferences regarding promotional emails, SMS notifications, and other marketing materials.

2.2 Information Collected Automatically

When you access and use the cina77 platform, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IP address, device ID).
• Usage Data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, feature usage statistics, navigation paths.
• Location Data: Approximate geographic location based on IP address to verify compliance with geographic restrictions and to prevent fraudulent activity.
• Cookies and Tracking Technologies: Session cookies for authentication, preference cookies for language and display settings, analytics cookies to understand platform usage patterns. You may control cookie settings through your browser preferences.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Information from third-party KYC and AML (anti-money laundering) verification providers to confirm your identity and prevent fraud.
• Public Databases: Verification of information against publicly available databases for regulatory compliance purposes.

3. How We Use Your Information

cina77 processes your personal information for the following legitimate purposes:

3.1 Service Delivery

• Create and manage your Member account
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, sports betting markets, and other platform features
• Calculate winnings, settle bets, and manage account balances
• Deliver customer support and respond to inquiries
• Send transactional communications (account notifications, password resets, payment confirmations)

3.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement) through KYC procedures
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Detect and prevent fraud, money laundering, and other illegal activities
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain records required by applicable gaming regulations

3.3 Platform Improvement and Analytics

• Analyze usage patterns to improve platform functionality and user experience
• Conduct research and statistical analysis on gaming behavior and preferences
• Test new features, games, and services before public release
• Monitor platform performance, uptime, and technical issues
• Optimize mobile responsiveness and cross-device compatibility

3.4 Marketing and Promotions (with Your Consent)

• Send promotional offers, bonus notifications, and special event announcements
• Personalize marketing communications based on your gaming preferences and history
• Conduct surveys and request feedback to improve our services
• Notify you about new games, features, or platform updates

You may opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in promotional emails. Please note that you cannot opt out of essential service-related communications.

3.5 Security and Fraud Prevention

• Monitor accounts for suspicious activity and potential security breaches
• Detect and prevent bonus abuse, collusion, and other prohibited activities
• Protect against unauthorized account access and identity theft
• Investigate disputes, chargebacks, and Terms & Conditions violations
• Enforce responsible gaming limits and self-exclusion requests

4. How We Protect Your Information

cina77 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Security Measure	Description
SSL/TLS Encryption	All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions.
Secure Data Storage	Personal information is stored on secure servers with restricted physical and logical access. Database encryption protects data at rest.
Access Controls	Employee access to personal data is limited to authorized personnel with legitimate business needs. Multi-factor authentication is required for administrative access.
Regular Security Audits	Independent third-party security firms conduct regular penetration testing and vulnerability assessments of our systems.
Payment Security	Financial transactions are processed through PCI-DSS compliant payment gateways. cina77 does not store complete payment card numbers.
Monitoring Systems	24/7 automated monitoring detects and responds to potential security incidents, unauthorized access attempts, and suspicious activity patterns.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. Members are responsible for maintaining the confidentiality of their account credentials and should immediately notify cina77 of any suspected unauthorized access.

5. Information Sharing and Disclosure

cina77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, customer support systems, analytics services, and email delivery. These providers have access only to information necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

5.2 Legal Requirements

We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy.

5.4 With Your Consent

We may share your information for purposes not described in this Privacy Policy when we have obtained your explicit consent.

6. Data Retention

cina77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Information is retained for the duration of your active membership and for a reasonable period thereafter to address potential disputes or legal obligations.
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with financial record-keeping regulations, tax laws, and AML requirements.
• Marketing Data: If you opt out of marketing communications, we retain minimal information necessary to honor your opt-out request.
• Transaction Records: Financial transaction data is retained for 10 years in accordance with Indonesian banking and gaming regulations.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you.

7. Your Rights and Choices

As a cina77 Member, you have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. You may download your account data, transaction history, and gameplay records through your account settings dashboard.

7.2 Correction

You may update or correct inaccurate personal information at any time through your account settings. For changes to verified identity information (name, date of birth), please contact customer support with supporting documentation.

7.3 Deletion

You may request deletion of your account and associated personal information by contacting customer support. Please note that certain information may be retained as required by law or for legitimate business purposes (e.g., resolving disputes, complying with legal obligations).

7.4 Marketing Opt-Out

You may opt out of promotional communications at any time by adjusting your communication preferences in account settings, clicking the unsubscribe link in emails, or contacting customer support.

7.5 Cookie Management

You may control cookie settings through your web browser. Disabling certain cookies may limit your ability to use some platform features.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers and technology partners operate. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

cina77 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have collected information from a minor, we will take immediate steps to delete that information and terminate the associated account.

10. Changes to This Privacy Policy

cina77 may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by email and/or by posting a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of cina77 services after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry"
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours